Delivery Policy

  1. Processing Time
  • Orders are processed within [1-2 business days] of receipt. This includes the time required to verify payment, prepare your eyewear, and perform quality checks.
  • During peak periods or promotional events, processing times may be extended. We will notify you of any significant delays.

2.Store Pickup

DUBAI

VISUAL OPTICS LIMITED - Marble Walk, Gate District 2 - R3 - Sheikh Zayed Rd - Trade Centre - DIFC – Dubai

 NOVAX VISION - South Zone - Ground Floor, Gate Avenue - DIFC – Dubai

 

AL AIN

LOOK OPTICS - Diwan Street, Al Muwaiji Area – Al Ain

Orders can be picked up daily, from 10am-9pm. An email will be sent when your order is ready for pickup. 

 

  1. Shipping Options
  • Standard Shipping: [Estimated delivery time: 5-7 business days]
  • Expedited Shipping: [Estimated delivery time: 2-3 business days]
  • Express Shipping: [Estimated delivery time: 1 business day]
  1. Shipping Costs
  • Shipping costs are calculated at checkout based on your location and the shipping method selected.
  1. Delivery Areas
  • Anywhere in UAE.
  • For international orders, additional customs duties and taxes may apply, which are the responsibility of the customer.
  1. Tracking Your Order
  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
  • Please allow up to 24 hours for tracking information to be updated.
  1. Delivery Issues
  • If you do not receive your order within the estimated delivery time, please contact our customer service team at info@eyez.ae / +971543002863 for assistance.
  • If your order arrives damaged or incorrect, please notify us immediately. We will arrange for a replacement or refund as appropriate.
  1. Order Cancellation and Changes
  • Orders can be canceled or modified within [1 hour] of placing them. Please contact our customer service team as soon as possible if you need to make changes.
  • Once an order is in the processing or shipping stage, changes cannot be guaranteed.
  1. Returns and Exchanges
  • For information on returns and exchanges, please refer to our [Returns Policy] page. 

  Contact Us

  • For any questions or concerns about delivery, please reach out to our customer service team at info@eyez.ae /+971543002863, and we will be happy to assist you.

Thank you for shopping with us!