Faqs

1. What types of eyewear do you offer at Eyez.ae?

Answer:
At Eyez.ae, we offer a wide range of eyewear including eyeglasses, sunglasses, and prescription glasses for men, women, and kids. Our collection includes trendy frames, durable materials, and high-performance lenses to suit every lifestyle.

2. How do I know which eyeglasses frame is right for my face shape?

Answer:
Choosing the right frame for your face shape can make all the difference! At Eyez.ae, we recommend frames that complement your natural features. Oval and round faces look great with angular frames, while square faces can benefit from softer, rounder frames. If you're unsure, use our virtual try-on tool or consult with our eyewear experts for personalized recommendations.

3. Do you offer prescription glasses?

Answer:
Yes, we offer prescription glasses at Eyez.ae! You can choose from a variety of stylish frames and select the lenses that best fit your vision needs. Simply upload your prescription when placing your order, and we’ll ensure that your glasses are crafted to perfection.

4. What brands of eyewear do you carry?

Answer:
We offer a selection of top eyewear brands at Eyez.ae, including Lacoste, Alexander Mcqueen, Hugo Boss, and many more. Whether you’re looking for luxury, sporty, or casual styles, our collection has something for everyone.

5. Can I return or exchange my eyewear?

Answer:
We want you to be completely satisfied with your eyewear purchase. If you’re not happy with your glasses, you can return or exchange them within 14 days of receiving your order. Just make sure the items are in unused and original condition, and we’ll take care of the rest.

6. How do I care for my eyeglasses to ensure they last?

Answer:
To keep your eyeglasses in top condition, always store them in a protective case when not in use. Clean your lenses with a microfiber cloth and avoid harsh chemicals. For extended lifespan, consider regular adjustments at an eyewear professional, especially for frames made of lightweight or flexible materials.

7. How can I track my order?

Answer:
Once your order is processed and shipped, you’ll receive a tracking number via email. Simply click the link provided in the email to track your order's delivery status. If you need further assistance, feel free to reach out to our customer service team at any time.

8. How do I choose the right lens type for my prescription?

Answer:
Choosing the right lenses depends on your specific vision needs. At Eyez.ae, we offer various lens types, including single vision, bifocal, and progressive lenses. If you’re unsure, our team can help you choose the best option for your prescription and lifestyle.

9. Do you offer sunglasses for kids?

Answer:
Yes, we offer a wide selection of kids’ sunglasses that provide UV protection while keeping your little ones stylish. Our sunglasses are made with durable, flexible materials, ensuring comfort and safety during outdoor activities.

10. Are your glasses UV-protected?

Answer:
Yes, all of our sunglasses come with 100% UV protection to shield your eyes from harmful rays. Our lenses block both UVA and UVB rays, ensuring your eyes are well-protected from sun damage.

11. What payment methods do you accept?

Answer:
At Eyez.ae, we accept various payment methods, including credit cards (Visa, MasterCard), PayPal, and Apple Pay for your convenience. We also offer cash on delivery within the UAE.

12. Can I buy gift cards from Eyez.ae?

Answer:
Yes, we offer gift cards for those looking to give the perfect eyewear gift. You can purchase them directly from our website in a variety of denominations. The gift cards are valid for any purchase on Eyez.ae.

13. How do I know if my eyeglasses will fit properly?

Answer:
To ensure your glasses fit comfortably, we provide sizing guides for all frames on our product pages. If you're unsure about your size, you can measure the width of your existing glasses or contact our customer support team for help. We also offer virtual try-on to give you a better idea of how different frames will fit.

14. What does "polarized" mean in sunglasses?

Polarized sunglasses are designed to reduce glare caused by light reflecting off surfaces like water, snow, or roads. They contain a special filter that blocks intense reflected light, making it easier to see clearly in bright conditions.

15. How do polarized sunglasses work?

Polarized lenses have a chemical film applied to them that filters out horizontal light waves, which are the primary cause of glare. This allows only vertical light waves to pass through, reducing eye strain and improving visibility.

16. What are the benefits of polarized sunglasses?

  • Reduced Glare: Perfect for driving, fishing, or spending time near water.

  • Enhanced Clarity: Improves vision in bright sunlight.

  • Eye Protection: Blocks 100% of harmful UV rays.

  • Reduced Eye Strain: Makes outdoor activities more comfortable.

17. Why is face shape important when choosing sunglasses?

Your face shape plays a key role in determining which sunglasses will look best on you. The right pair can enhance your features, balance your proportions, and complement your overall style.

18. How do I determine my face shape?

To find your face shape:

  1. Pull your hair back and look in the mirror.

  2. Trace the outline of your face on the mirror with a washable marker.

  3. Compare the shape to the following categories:

    • Oval: Balanced proportions, slightly wider cheekbones.

    • Round: Soft curves, similar width and length.

    • Square: Strong jawline, forehead, and cheekbones of similar width.

    • Heart: Wider forehead, narrower chin.

    • Diamond: Narrow forehead and jaw, wider cheekbones.

19. What sunglasses suit an oval face shape?

  • Best Styles: Most styles work well, including aviators, wayfarers, and cat-eye sunglasses.

  • Tip: Avoid oversized frames that can overwhelm your balanced proportions.

20. What sunglasses suit a round face shape?

    • Best Styles: Angular frames like square, rectangular, or wayfarer sunglasses.

    • Tip: Look for frames that add definition and contrast with your soft curves.

20. How do I know if my sunglasses are polarized?
     

Look at a Reflective Surface: Hold your sunglasses in front of a reflective surface (like water, a car window, or a shiny floor).

  • Rotate the Sunglasses: Slowly rotate the sunglasses while looking at the reflection. If the reflection darkens or disappears at a certain angle, your sunglasses are polarized. This effect happens because polarized lenses block light that reflects off surfaces.