Privacy policy

Last updated: January 11, 2025

This Privacy Policy explains how Eyez.ae (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether customers, website visitors, or other individuals whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site, and the "Last updated" date will be revised accordingly. Additional steps required by applicable law will also be taken.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources to provide the Services. The information we collect varies depending on your interactions with us.

In addition to the specific uses listed below, we may use collected information to communicate with you, improve our Services, comply with legal obligations, enforce terms of service, and protect our users and our rights.

What Personal Information We Collect

"Personal information" refers to data that identifies, relates to, or can be associated with you. The following sections outline the types of personal information we collect.

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing and shipping addresses, payment details, and phone number.
  • Account information: Username, password, security questions, and account security details.
  • Customer support information: Information you provide when communicating with us.

Certain features may require you to provide personal information. Opting out may limit access to some features.

Information We Collect about Your Usage

We automatically collect Usage Data through Cookies, including device, browser, network, IP address, and interaction details.

Information We Obtain from Third Parties

We may collect information from vendors, service providers, and third parties. Examples include:

  • Support companies, like Shopify.
  • Payment processors for order fulfillment.
  • Third parties using online tracking technologies like pixels, web beacons, and cookies.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage accounts, and handle returns.
  • Marketing and Advertising: For promotional communications and personalized advertisements.
  • Security and Fraud Prevention: To detect and prevent malicious activity.
  • Communicating and Service Improvement: To provide support and enhance our Services.

Cookies

We use Cookies to power and improve the Site and Services. For details, visit Shopify Cookies Policy. Cookies help run analytics, remember preferences, and enhance user experience.

Most browsers accept Cookies by default. You can adjust settings to remove or block them. Blocking Cookies may affect functionality.

Note: Our Site is not designed to respond to "do not track" signals. Learn more at All About DNT.

How We Disclose Personal Information

We disclose personal information to third parties for contract fulfillment and legitimate purposes, including:

  • Vendors providing services like IT management, payment processing, and analytics.
  • Business partners for marketing and advertising.
  • Affiliates within our corporate group.
  • Legal obligations or business transactions like mergers.

Third Party Websites and Links

Our Site may link to third-party platforms. Review their privacy policies before sharing information. We are not responsible for the privacy or security of third-party sites.

Children's Data

The Services are not intended for children. If a child has provided personal information, contact us to request deletion.

Security and Retention of Your Information

We implement security measures, but no system is completely secure. Avoid transmitting sensitive information through insecure channels. Retention depends on factors like account maintenance, legal obligations, and dispute resolution.

Your Rights

Your rights may vary based on location. Common rights include:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request corrections to inaccurate information.
  • Right of Portability: Request a copy of your personal information.
  • Restriction of Processing: Request limited processing of your data.
  • Withdrawal of Consent: Revoke consent for data processing.

To exercise these rights, contact us. We may verify your identity before responding to requests.

Complaints

If you have complaints about our privacy practices, contact us. If unsatisfied, you may appeal or file a complaint with a data protection authority.

International Users

We may transfer your personal information internationally. When transferring out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact

For questions or requests related to this Privacy Policy, contact us at:

Email: info@eyez.ae
Address: 11A, Al Sukook Street, Umm Hurair 2, 506 Ibn Al Thahabi Building No.24, Dubai Healthcare City, Dubai, DU, AE